Welcome to The Los Angeles Hot Chocolate Bar

We’re thrilled to have you join us.

Please read this document very carefully — and then please read it again.

This role offers opportunities to work at exceptional locations and events you would not normally have access to. We operate at a high standard and expect the same level of awareness, professionalism, and execution from everyone representing our brand.

If you’re someone who “gets it” and can work independently without constant supervision, this role will be a strong fit.

THE LOS ANGELES HOT CHOCOLATE BAR

EVENT SOP & SERVICE STANDARDS

Internal document. This SOP is mandatory for all event contractors.

Preparation NON-NEGOTIABLE

Hot chocolate must be prepared either at your home before the event or on site (only if the venue has electricity and a sink).

  • Electric kettles will be provided.
  • All water must reach a full rolling boil (212°F).
  • Steam-only or hot tap water is not acceptable.
  • No shortcuts.

If preparing on site, begin boiling kettles immediately upon arrival so you can set up while water is heating.

Standard Vegan Coconut Hot Cocoa Recipe

  1. Boil 1 full kettle of water
  2. Add 1 storage bag (or ½ container of Ghirardelli chocolate)
  3. Add 3 cans of coconut milk / coconut cream
  4. Stir to create a concentrated base
  5. Add additional boiling water until liquid sits ~3–4 inches from the top of the Cambro
  6. Each kettle takes ~7 minutes; expect ~7 kettles per Cambro (~1 hour prep time)
  7. Coconut-based hot chocolate must be prepared fresh per event. Leftover base may not be carried over or reheated for subsequent events. Coconut-based hot chocolate may be hot-held in a Cambro for up to 4 hours maximum. Any remaining base must be discarded and not reused or reheated.

Standard chantilly Whipped cream with isi whipper

  1. Add 3 cups cold whipped cream to ISI whipper + 6 tablespoons powdered sugar + 2 tbsp vanilla flavor
  2. Close top and shake to mix well
  3. Follow instructions to add nitrogen cartridges to whipper

Arrival & Logistics

  • Review venue map the night before. Take a screenshot of event details in case there is no wifi at venue. Do not figure this out on arrival.
  • If a map was not provided, request one in advance.
  • Cell must be fully charged & bring charger with you.
  • Your car must be fully cleaned out and fueled prior to pickup.
  • Only the hired server may be onsite. No friends, family, or passengers while transporting company property
  • Go directly to the event. No errands, food stops, or gas stops.
  • Setup cart next to your vehicle and roll in

Dress Code & Appearance

  • All-black outfit only. No logos.
  • Hair sleek with gel; long hair tied back. Ladies: low bun.
  • Small gold jewelry only. Apron required.
  • Cover tattoos and remove visible piercings.
  • If client provides a shirt/layer, you must wear it.
  • No personal jacket over clothes — dress in layers.
  • Wearing provided uniform is mandatory - beret, turtleneck, apron, etc

Verification Checklist

  1. The night before the event text us before you go to bed AND the following morning when you wake up to confirm readiness.
  2. Upon arrival, text the event organizer to confirm arrival.
  3. Once fully set up and ready to serve, take a clear photo of the cart and setup. This serves as proof of on-time readiness.

Setup & Timing

  • Serve time starts at serve time not, not arrival/parking time
  • Setup should take ≤ 15 minutes.
  • Arrange the items on cart exactly like the photo example
  • Umbrella is mandatory unless unsafe due to wind.
  • Cart can't be rolled onto the sand, it will have to be lifted and carried piece by piece. It can "sit" on the sand

Cart Standards WHITE

  • Protect with moving blankets
  • Cart must be impeccably white.
  • Scrub with a white magic eraser to remove marks/scuffs.
  • Wiping down is not sufficient.
  • Hide unattractive items (bags, boxes, personal belongings) out of sight.

Service Conduct

  • Phone use prohibited during service (except arrival confirmation).
  • Wear gloves when serving
  • Stand throughout. No sitting or personal chairs.
  • Professional, warm, no personal oversharing.
  • Be proactive/resourceful. Solve problems independently.
  • Respect privacy of guests, refrain from taking photos/autographs.

If asked how to book: @thelahotchocolatebar / thelosangeleshotchocolatebar.com

If asked pricing: “I’m not permitted to quote pricing at events.”

Product Monitoring LUXURY = MINIMAL

  • Fill cups to 75%, top with whipped cream.
  • If cambro low: fill to 50% and increase whipped cream for appearance.
  • One topping per guest. One teaspoon total.
  • Ask: “Which one topping would you like?”
  • Monitor toppings according to number of cups. Toppings & whipped cream will have to last the entire event.

End of Service

  • Service ends when time is complete or product runs out (whichever first).
  • If product runs out: notify event contact, thank them, you are paid the same rate.
  • If client requests cart remain for aesthetics, you are required to stay.

Cleaning & Return

  • Use client sink to empty, rinse, and wash Cambro.
  • Run spigot while cleaning to prevent clogs.
  • No chocolate residue when returned.
  • Obtain parking validation from client or have them Venmo/Paypal you directly
  • Payment is flat rate so don't ask for gratuity
  • Return equipment as instructed. (drop off at garage or apartment door)

What We Are Not Looking For

  • Incorrect invoices or inability to do basic math
  • Excessive hand-holding or repeated questions
  • Poor presentation or forgotten items
  • Lack of self-sufficiency or professionalism
If we don’t hear from you, you’re doing your job correctly.
All non-urgent communication can happen after the event.

Social Media VIDEO REQUIRED

  • Video content required (not just photos).
  • Capture setup, serving, ambiance, notable activations (DJ, decor, branding).
  • Create and edit instagram reel while standing at cart & airdrop finished content when returning equipment. Tag @thelahotchocolatebar.

Additional rules: No reimbursements for tolls/tickets/violations. Extra traffic/setup time does not change pay. If late, a $45 deduction applies. Respect privacy at celebrity events. No guests/passengers while transporting company property. Use moving blankets during transport and photograph cart once loaded.

ABOUT

The Los Angeles Hot Chocolate Bar

A luxury, boutique beverage catering experience for corporate events, brand activations, content shoots, and private celebrations across Southern California.

What we do

We are a mobile catering company (no storefront). We do not vend to the public — all services are booked in advance for private events.

  • Handcrafted Ghirardelli hot chocolate made with coconut milk
  • Premium toppings + elevated presentation
  • Custom-branded cups, menus, and styled carts
  • Quiet-luxury, editorial-level styling

Why clients book us

Clients want more than traditional catering — they want an activation that feels curated, photogenic, and on-brand.

Our carts have appeared at events for major studios, streaming, luxury retail, PR agencies, and hospitality groups across Los Angeles.

Guest-facing script

“We’re The Los Angeles Hot Chocolate Bar — a luxury hot chocolate catering company that brings curated, high-end hot chocolate experiences to events across LA. We specialize in brand activations where clients customize our carts, cups, and menus with their branding.”

Keep it simple, polished, and discreet. Do not overshare background details unless prompted by the client.

FLAGSHIP BRAND

Beach Town Pops

Gourmet popsicle catering specializing in private events, weddings, and brand activations.

Specialties

  • Handcrafted premium pops
  • Custom-branded popsicle sticks + packaging
  • Unique flavor profiles
  • Experiential brand activations

Produced from our commissary kitchen in Redondo Beach.

Alcohol policy

  • Non-alcoholic and boozy pops available
  • Boozy pops contain less than 4% alcohol
  • Strictly 21+ for boozy pops
  • Not intended to intoxicate

Links

Use these on internal SOPs or team pages (not for public vending language).

Hot Chocolate Site Beach Town Pops
Brand representation: Appearance, professionalism, and attention to detail directly reflect our brand. Clients trust us to deliver a seamless, elevated experience every time.

Payment Method & Timing

Payment is issued via the Company’s standard payment method after all of the following are complete:

  1. The event has been completed
  2. All company equipment has been returned
  3. A complete invoice has been properly submitted

Same-day or immediate payment is not guaranteed. Invoices are processed within 5 business days of the later of invoice receipt or equipment return.

Invoice Submission

Invoices must be emailed to sales@thelosangeleshotchocolatebar.com and must include the following information:

  • Full name
  • Phone number
  • Address
  • Date of service
  • Description of services rendered
  • Total payment amount
  • Registered payment email or phone number

Invoices may be submitted directly in the email body or attached as a Microsoft Word document.

Maison Heritage Neutral

Soft Bone#F2EFEA
Ink Black#1C1C1A
Warm Taupe#B8B2A7
Stone Grey#8E8A83
Antique Brass#B08D57

Maison Parisian Ink

Ivory#F6F3ED
Deep Ink Navy#1F2A33
Charcoal#2E2E2C
Greige#C6C0B6
Oxidized Gold#9A7B4F

Maison Reserve

Cream Linen#EFE9DF
Espresso#2B211A
Clay#C3B5A6
Warm Grey#9C948A
Burnished Gold#A8844A

Maison Heritage Neutral

Fonts: EB Garamond (headlines) + Inter (body)

Maison Group

Quiet authority. Timeless structure.

Use this palette when you want the parent brand to feel established, neutral, and permanent—so the sub-brands can carry the personality.

Soft Bone

#F2EFEA

Ink Black

#1C1C1A

Warm Taupe

#B8B2A7

Stone Grey

#8E8A83

Antique Brass

#B08D57

Maison Parisian Ink

Fonts: Playfair Display (headlines) + IBM Plex Sans (body)

Maison Group

Crisp, academic, and refined.

Choose this palette if you want a slightly moodier, “Paris firm” feeling—great for proposals, decks, and a more modern heritage edge.

Ivory

#F6F3ED

Deep Ink Navy

#1F2A33

Charcoal

#2E2E2C

Greige

#C6C0B6

Oxidized Gold

#9A7B4F

Maison Reserve

Fonts: Cormorant Garamond (headlines) + Source Sans 3 (body)

Maison Group

Warm, hotel-ledger luxury.

Use this palette if you want Maison to lean more hospitality-warm while still feeling premium—especially beautiful with wood, marble, and brass.

Cream Linen

#EFE9DF

Espresso

#2B211A

Clay

#C3B5A6

Warm Grey

#9C948A

Burnished Gold

#A8844A